Malcolm Baldrige National Award is an award that recognizes US organizations in: Business, Healthcare, Education and Non-profit sectors. MBNQA is administered by NIST (National Institute of Standards and Technology). The award is named after Malcolm Baldrige who served as US Secretary of State and laid emphasis on Quality and Service and Excellence during his serving period. The award is being issued from the year of 1987.
Following are the categories of businesses included for evaluation.
- Service Companies
- Small Business
- Non-profit organizations
Criteria for Performance Excellence
- Leadership: Contesting organizations are evaluated on how the top management provides focus& direction, sets goals and enables the organization to achieve them.
- Strategic Planning: Contesting organizations are evaluated on how plans and strategies are arrived and implemented for mission accomplishment and adhering the vision and organizational goal.
- Customer Focus: Contesting organizations are evaluated on how Customer requirements and satisfaction drivers are understood, focused and improved along with maintaining relationship with customers.
- Measurement, Analysis and Knowledge Management: Contesting organizations are evaluated on how the data is measured, used for improvement purposes, how support functions are managed, and how the knowledge, skills and business experience are utilized and focused toward continual improvement.
- Human Resource Focus: Contesting organizations are evaluated on how workforce is utilized, managed and empowered how problems are dealt.
- Process Management: Contesting organizations are evaluated on how processes are designed, managed and improved for achieving goals, customer satisfaction and business efficiency.
- Business & Performance Results: Contesting organizations are evaluated on how the metrics are framed to review goal accomplishment, process efficiency and customer satisfaction, and how performance is benchmarked, and compliance of standards.