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DFMEA is a detailed, methodical method for identifying potential failure points and causes for projects. While initially developed for rocketry (where rockets have a high risk of failure due to complexity and failures are usually catastrophic), it is now used in many industries to reduce failures that can be avoided. DFMEA is used to identify […] Read the full article →

The use of skill matrices in the workplace is spotty. Having worked in several industries (construction, retail, web development, games) it seems it is the kind of technique that companies will either go all-in on or not use at all; there is very little middle ground. As a result, skill matrices have an incredible level […] Read the full article →

Balanced Scorecard is a simple concept, but one I often see is not fully understood by people I associate with. It’s easy to see why, with many explanations of the system (particularly from the Balanced Scorecard Institute) getting bogged down in the details and history. So today I’m going to break down the basics of […] Read the full article →

There is a common misconception that the words “accuracy” and “precision” mean the same thing. To be quite fair, in colloquial speech, they are often used to mean the same thing. Both mean to hit your target, correct? Something which is accurate is also precise, correct? Well, not quite. Let’s properly define out terms: Accuracy: […] Read the full article →

OEE is a simple but effective measure of how much productivity you’re getting out of your manufacturing process. This measure uses three factors: Availability, Performance, and Quality. An OEE score of 100% is essentially perfection (completely on time, no defects, and the process is as fat as possible). Let’ take a deeper look at these […] Read the full article →

Critical to Quality specifications are an odd duck. They’re one of the few things in business that’s more an art than a science, and a lot of it comes down to thinking things through logically to best translate a customer’s words (which may be too vague or inaccurate) to their wants and needs. Essentially, Critical […] Read the full article →

Autonomous maintenance is a practice so intuitive that it’s a wonder it’s not standard across all companies in every industry. There are factors in some industries that make it harder – artificially so if you’re a programmer; I’m sure we all know the pain of having a contractor from another company develop a key piece […] Read the full article →

So you’ve decided to implement 5S policies into your workspace. Great! So now what? How do you train your people to follow these policies and create a neat visual workspace? For new employees your job is easy, you can start them on these 5S policies from day 1 as part of your Sustain goals, and […] Read the full article →

A gemba walk is an almost meditative practice, and requires a specific mindset to pull off. Based on (like so many other modern Lean practices) what was originally a Japanese concept – the word gemba or genba literally meaning “the real place”, though that isn’t the whole concept – it is the idea that direct […] Read the full article →

The Lean-Six Sigma methodology is a cyclic methodology that connects a manufacturing or service process to a defined Customer Value. One of the main questions that a process owner must ask themselves and their team when a customer makes a requirement is: Is my process capable of achieving my customer’s desires in a controlled and […] Read the full article →

What is Value-Stream Mapping? The lean methodology is a cyclic process via which the needs of customers are identified, then subsequently built into manufacturing or service processes in order to satisfy these critical requirements. As the old adage goes: “The customer is always right!”. The customer is king, and if they feel that their voices […] Read the full article →

Operating processes within  service or manufacturing organizations are never perfect. On any given day, challenges can surface that cause the organization to deviate from its target objectives. Knowing that uncertainty exists, the key to successful Operations Management lies in appropriate preparedness which involves building contingencies in place, that facilitate your organization’s restoration. In its usual […] Read the full article →